Customer Support

We are so glad that you are here and we would love to help you with your order or any questions you may have.

Before contacting support for help, please look through our frequently asked questions below.

If you still need assistance, please simply send us an email to service@buildyourbundle.net with a detailed description of what you need assistance with and include your order number, if applicable. We will respond to your email within 24- 48 hours (during a live sale it is usually just a few hours.)

 

FREQUENTLY ASKED QUESTIONS

 

The downloads are taking FOREVER!
Some of the files are super large.  We recommend downloading the smaller files first. Please keep in mind that we are experiencing very heavy volume of downloads, so please be patient. You have 6 months to complete downloading your files. You can open a support ticket if you are unable to download your files, or if your attempts expire.

 

What do I do if I have not received my products?
First, you should login to your Build Your Bundle account. After you login, click “Downloads” in the left column on “My Account” page. We do NOT email download links after you order, but they will be available in your BYB account.  If you are having trouble accessing or downloading your files, you can open a support ticket. You have 6 months to download everything to allow adequate time to retrieve your files.

 

Where do I find the products that I have purchased?
You can login to your account here. Then click “Downloads” to access your download links. You have 3 downloads available per file and 6 months to download and save them all to your computer/device.

 

How long do I have to download the files and how many times can I download them?
You have 180 days to download your files and 3 attempts for each download. Please make sure you disable your pop-up blocker or that will count as 1 download.

 

What if I have tried 3 times and I still could not get it downloaded and now it is not available?
If you have tried 3 times unsuccessfully to download your files, you can open a support ticket here so we can assist you.

 

Six months have passed and I forgot to download all of my files. Can I still access them?
After 6 months, the files will be deleted off of the server and no longer accessible. Please contact support by opening a ticket so that we can assist you.

 

How do I download my digital products to my computer?
After you have completed your purchase, you will have immediate access to download your files on the order confirmation page. Click the file link to download the file. Please take note of the directory in which you downloaded the file to. In some browsers, you can right click the download button and select “Save Link As” or “Save Target As” and select the location in which to save your file. If you do not make a selections, it usually goes to your general “downloads” folder on your hard drive.

 

I downloaded a PDF file and it automatically opened. Did it get saved?
Most of the time in this case, it will get saved to your Temporary Internet files or possibly your general “Downloads” directory. You will want to be sure to save it after it is opened though. You can usually click File > Save a Copy to save it to the directory of your choosing. You can also roll over the right corner in some browsers and click the disc image to save it to your computer.

 

I know I downloaded my files, but I cannot find them, help!
Often time files are saved in the “Downloads” directory if you do not specify a location. If you cannot find your files you can attempt to download and save them again by logging into your account and clicking “Downloads.” If your downloads have expired, please submit a support ticket for assistance.

 

How do I download my digital products to my tablet or mobile devices?
If your files reside on your PC or Mac computer then the easiest way to transfer your files from your computer to your tablet or mobile device would be one of two ways. You can email the files to yourself, and download them on the device of your choice if your device has enough storage space to contain the file.

 

The best way, because it will both back up your files as well as transmit them wherever you need would be to upload them to an online file storage cloud or other online file synching/ sharing program. Dropbox, Box, Amazon, and Apple’s iCloud all have free storage options. Mobile synching apps are available for each of these as well.

 

How do I make my file usable for Kindle or Nook formats?
Did you know that you can read a .PDF file on your Kindle or Nook tablets and mobile apps? You can often do this with ease and there is no need to convert the file. Anyone can do it!

FOR KINDLE USERS: If you have a Kindle you may do one of two things to transfer your files to your eReader.

  1. VIA USB: Connect your Kindle to your computer via the standard USB cord included with your Kindle purchase. You may then transfer the files straight from where the file resides on your computer to your Kindle device by choosing the Kindle device file on your computer. Click on “Kindle Documents” folder (this is where all your Kindle reading material is stored and you may drag your PDF to that folder and drop it. It will then automatically sync with your Kindle device. For a full picture tutorial CLICK HERE.
  2. WIRELESS TRANSFER (This will work for Kindle App Users as well!): In your personal Amazon’s Page Settings area locate your Send-to-Kindle email address or create one if you have not already done so. You are now going to send the file from your personal email address to your Send-to-Kindle email address. Type the word “convert” in the subject line and attach your file to the email. Nothing else is needed, just hit “Send”. You must be connected to Wi-Fi to be able to do this and when you are they should show up nicely in your Kindle library. For a full picture tutorial CLICK HERE.

FOR NOOK USERS: CLICK HERE for a simple and straight forward guide on how to upload PDF’s to your Nook’s Library.

 

Can anything be done if I lose my files later on?
I am sorry but no. This is why we suggest that you back up all your files to protect your investment!

 

I do not like something I purchased. Can I get a refund?
There are no refunds on your Build Your Bundle Purchase. Due to the nature of digital files, once purchased and in the customer’s possession, there is no way for a company to ensure that their product is not used if returned.

We will be glad to swap out the product for another item in the same price range. Please submit a support ticket so that we can assist you.

 

How do I open a .zip file?
A .zip file is just a type of file that compresses its contents for easier storage and transmission. Once downloaded, depending on your computer program there are different methods of opening a .zip file. If you do not know how to open a .zip file on your computer check out this WikiHow.com tutorial, How to Open a .Zip File without WinZip.” If after viewing the tutorial you find yourself in need of WinZip to open your files you can download a free trial version HERE.

 

How do I backup my digital files?
Backing up all important files on your computer is a good practice in general. There are many free and easy options available to back up your digital files online. Here are just a few:

DropboxBoxApple’s iCloud, and Amazon are just a few.

 

How long will I have to download the files I have purchased?
You have 6 months (180 days) days to download your files and 3 attempts for each download.

 

Can I share my Bundle with my friends?
Did you know that it is actually illegal to share most digital files with friends? Digital files are a product like any other, and many have reproducible type materials like printables and more. Each of the items in the Build Your Bundle Homeschool Edition are copyrighted by each of their respective publishers/ authors and may not be shared between friends. Feel free though to get your friends in on this amazing deal and take advantage of our Buy 2 Bundles and Get 1 FREE Deal so that everyone can benefit!

 

If I know that I will never use a file in my bundle can I give it to a friend if I delete it from my computer?
This is about integrity. We ask that if you know you are not going to use a file and you would like to give it to someone that you delete it from your computer. You may not in any way copy or duplicate the files or personally use them in any format if you choose to do this. If you have any questions about the ethics of this please contact the author themselves and they will give you their thoughts on the matter and about their product.